Latest version: 30 March 2016.

 

We invite you to review the general conditions of sale which regulate the purchase in Sempre Activa Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

 

1.    OUR DETAILS

The following conditions regulate the sale of products featured on this Webpage by the company:

DAMIÁN FRAU FLEXAS. (hereinafter, “Sempre Activa”)

Calle Sevilla, 2, Bloque 2, 2A
07150 Andratx
Mallorca (España)

E-mail: hola@sempreactiva.com

Tel. 651070585

Damián Frau Flexas 43126697H

 

2.    CONTRACT

2.1.  Availability of the service

Please make sure that you are over 18 before placing an order on Sempreactiva.com.

The products offered are distributed in Spain (excluding the Canary Islands, Ceuta and Melilla).

Physical persons resident outside these countries may only benefit from the online purchasing service of this webpage if the delivery address of the order is located in one of the above countries or territories.

2.2.Purchase guarantee

The items offered on this Webpage features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours*
Composition
Wash and care instructions
Price (in the corresponding currency)

Sempre Activa has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Sempre Activa cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

2.3.Purchase procedure

  1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
  3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with ourPrivacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Sempre Activa reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the Sempre Activa Group by post and/or SMS.
  4. Once the order has been completed, and before the order is dispatched, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'I Confirm my order' button.

Purchases may be paid for using a credit or debit card (Visa, Visa Electron, MasterCard and Maestro). Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An e-mail will also be sent to the address indicated by the user, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Sempre Activa advises the user to contact Customer Services.

2.4.Availavility of products

If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Sempre Activa will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

 

3.    PRICE AND PAYMENT

3.1.Payment and currency

The prices on this Webpage are quoted in EURO.

3.2.Value Added Tax

In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered.

According to the legislation, when the purchaser is liable for VAT in an EU Member State, it may be possible to apply the “reverse charge” mechanism subject to fulfilment of the requirements established in the legislation. In this case, the transaction will be exempt if the customer applies the “reverse charge” mechanism.

3.3.Payment methods

Sempre Activa only accepts payment by credit or debit card (Visa, Visa Electron, MasterCard and Maestro) and the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

3.4. Payment security

In order to offer maximum security in the payment system, Sempre Activa uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Sempre Activa only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Sempre Activa reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

3.5.Payment security

Purchase limit

Sempre Activa does not permit the purchase of Lorna JaneTM products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds 750€, or for more than 20 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services where they will be informed of the various options for making the desired purchase.